FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Where are you based?
We’re located in Brooklyn, New York. While the studio isn’t open for walk-ins, we’re a local operation through and through. Every piece is dreamed up and shipped out right from Greenpoint.
How do your sizes run?
The fit is designed for movement; Check out our official size guide for measurements, and if you’re between sizes, we usually recommend sizing up.
How long will it take to get my item?
Please give us 3–5 business days to process your order. Once it leaves our studio, you’ll get a tracking number.
Tell me about your Sustainability practices.
We’re past the days of disposable everything. We believe that true rebellion involves taking care of the ground we stand on. We:
- Produce in small batches. We don’t do overproduction. By keeping our runs small, we ensure that nothing ends up in a landfill.
- Use conscious materials: If it’s not compostable or recyclable, it’s not invited to the party.
- Build it to last. We design our pieces with the intention that you’ll be wearing them for a long time.
What's your return policy?
We want you to love your pieces! But if you don't, here's our return policy:
- You have 14 days from the date of delivery to initiate a return or exchange.
- Items must be in their original, unwashed condition.
- Exchanges: If the fit isn't quite right for your stage dive, we offer one free exchange for a different size.
- Just hit reply to your order confirmation email or contact us at hello@rockonwithyourfrockon.com.